At Carved Unlimited, we want you to be completely satisfied with your purchase. We understand that sometimes an item might not be exactly what you expected or might not fit perfectly. To ensure your peace of mind, we offer a comprehensive Returns and Exchanges Policy:
Eligibility for Returns and Exchanges:
- Timeframe: You may return or exchange an item within 30 days of the original purchase date.
- Condition: The item must be unused, in its original packaging, and with all tags attached.
- Proof of Purchase: You must provide a valid proof of purchase, such as an order confirmation or receipt.
- Customized Items: Customized or personalized items are not eligible for return or exchange unless they are defective.
Process for Returns and Exchanges:
- Contact Us: To initiate a return or exchange, please contact our customer service team via email at studio@carvedunlimited.co.za or by phone at 041 581 0003. Provide your order number and reason for the return or exchange.
- Return Shipping: We will provide you with a return shipping label and instructions. Please ensure the item is securely packaged to prevent damage during transit.
- Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria.
- Refund or Exchange: If approved, we will process your refund to the original payment method within 7 business days. For exchanges, we will ship the replacement item once the returned item is received and inspected.
Return Shipping Costs:
- Defective Items: We will cover the return shipping costs for defective items.
- Other Returns: The customer is responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped).
Exceptions:
- Sale: Items marked as “Sale” are not eligible for return or exchange.
Customer Satisfaction:
Your satisfaction is our priority. If you have any questions or concerns regarding our Returns and Exchanges Policy, please do not hesitate to contact our customer service team. We are here to help.
Contact Information:
Email: studio@carvedunlimited.co.za Phone: 041 581 0003
By placing an order with Carved Unlimited, you agree to abide by our Returns and Exchanges Policy.
Last Updated: July 1, 2024
